Custom POD products are made after order approval, so returns for buyer preference, wrong size selection, or change of mind may be limited.
Damaged, defective, misprinted, or wrong-item issues should be reported with photos and order details so PODJST can review eligible remedies.
Shipping times, tracking, customs, returned parcels, and reshipments depend on the product, destination, route, carrier, and final order details.
Made-to-Order Products
Most PODJST products are custom-made after the order, artwork, product variant, and shipping details are approved. Because each item is produced for a specific order, it may not be possible to return a correctly made product simply because a customer changed their mind.
Before selling a product, sellers should review samples, product measurements, material notes, color expectations, packaging details, and product images so customer-facing listings are accurate.
Production and Processing
Production starts after the required order details are confirmed. This may include artwork files, product type, size, color, print method, packaging notes, destination, and payment or order approval.
Processing time varies by product, print method, order volume, route capacity, artwork readiness, and seasonal demand. Any stated timeline is an estimate unless confirmed in writing for a specific order.
Shipping Estimates
Shipping estimates depend on the production route, destination, carrier capacity, customs review, holidays, weather, local delivery conditions, and final order details.
PODJST may support local, regional, China-based, or mixed fulfillment routes where available. Not every product, destination, or order type is eligible for every route.
Tracking and Delivery
Tracking may be provided where the selected route and carrier support it. Tracking scans can take time to update after a parcel is handed to a carrier.
Delivery can be delayed by carrier handoff, address issues, customs, remote destinations, buyer availability, or local delivery restrictions. PODJST can help review available shipment information, but final delivery is handled by the relevant carrier or route partner.
Incorrect Address and Failed Delivery
Sellers are responsible for submitting complete and accurate shipping details before an order moves forward. If an address needs to be changed, contact PODJST as soon as possible.
If the order has already moved into production, packing, or shipping, an address change may not be possible. Returned parcels caused by incorrect addresses, refused delivery, failed pickup, or unreachable recipients may require a new shipping label or additional cost.
Customs, Duties, and Taxes
International shipments may be subject to customs review, duties, import taxes, brokerage fees, or local handling charges. These costs and delays vary by destination and are usually outside PODJST's direct control.
Sellers should explain possible customs or tax responsibilities in their own store policies when selling across borders.
Damaged, Defective, or Misprinted Items
If a product arrives damaged, defective, misprinted, or materially different from the approved order, send clear photos of the product, packaging, shipping label, and order details as soon as possible.
PODJST will review the issue and available remedy for eligible orders. Depending on the case, the remedy may include replacement, correction, credit, partial refund, or another reasonable resolution.
Returns and Exchanges
Because POD products are made to order, returns or exchanges for buyer remorse, wrong size selection, wrong color selection, preference changes, or customer-provided artwork issues may be limited.
If a sales channel or marketplace requires customer returns beyond PODJST's eligible issue coverage, the seller may be responsible for managing those returns and related costs with their customer.
Returned Packages
Returned packages may be reviewed based on the reason for return, carrier status, product condition, route rules, and whether the parcel can be resent.
If reshipment is available, PODJST may request a corrected address and additional shipping payment. Some returned custom products may not be reusable or refundable.
How to Request a Review
To request a shipping, return, damage, or production issue review, provide the order number, product name, customer destination, tracking number if available, photos, and a short description of the issue.
Requests should be submitted promptly after delivery or after a delivery issue becomes visible. Delayed requests may be harder to verify with carriers, production partners, or route providers.
Policy Updates and Contact
PODJST may update this Shipping & Returns Policy as products, routes, carriers, production partners, or legal requirements change.
Questions about a specific shipment, returned parcel, replacement, or issue review can be sent through the contact methods listed on the PODJST website.
